Shipping policy
Welcome to our Shipping FAQs! 🚚🌟
Hey there, fabulous shopper! We're excited to address all your burning questions about our shipping process. We believe that a seamless shopping experience should extend right to your doorstep. Here are some nuggets of shipping wisdom for you:
We offer flat shipping rate of just $12
**1. Where are we based?**
Our heart and headquarters are nestled in the vibrant city of Singapore. That's where all the magic happens before your order embarks on its journey to you, powered by a local courier service.
**2. Our Shipping Territory**
As of now, our love notes in the form of packages are only sent within the charming borders of Singapore. But hey, if you're far away from our sunny shores, just give us a shout, and we'll do a little dance to see if we can make the shipping stars align for you.
**3. The Joy of Shipping - Rates and Perks**
We're all about spreading joy, not extra costs. Say hello to a delightful flat shipping rate of just $12, no matter where you are on the island. No hidden fees, no surprise costs. Oh, and if you're feeling extra independent, you can also opt for a self-pickup, where you arrange the courier hugs yourself.
**4. Self-Pickup? Absolutely!**
Flexibility is the name of our game. If you're more into a face-to-face encounter, you're welcome to opt for self-pickup. Just give us a wink during your purchase, and we'll set you up for a fuss-free collection.
**5. The Waiting Game - Not for Long!**
For all those in-stock treasures, we whisk them out the door within 1-3 days of you placing your order. If it doesn't land on your doorstep within this magical window, give us a ping on WhatsApp at 8752 1987., and we'll hop right to it.
**6. Dance of Delivery - Time Slots**
Our delivery ballet happens every day of the week, from Monday to Sunday, between 9 am and 5 pm. We want your package to find you at just the right moment, like a perfect sunset.
**7. Swift as a Cheetah - Expedited Shipping**
Need your goodies in a flash? We totally get it. Your wish is our command. Opt for your own courier buddy through self-pickup, and voila, your order can arrive on the same day. It's like having a personal shipping genie.
**8. Handling Hiccups - Damaged Goods**
Life happens, and sometimes packages get a little bruised. If your order arrives in less-than-stellar condition, whether it's the wrong item, a hiccup in quality, or a shipping mishap, we've got your back. Just give us a ring on WhatsApp at 8389 6700, and we'll swoop in to make things right.
**9. A Game of Hide and Seek - Unattended Orders**
Not home to catch the delivery wave? No problemo. Just let us know if you have a secret hide-and-seek spot for our courier to stash your package. If not, don't fret; they'll usually give it a cozy spot by your door.
**A Dash of Extra Info**
We're all about honesty here. Delivery dates and times are like little adventures - they're approximate and depend on our courier partners. Once your parcel takes its leap into the world, we'll keep you in the loop with updates.
Remember, if you decide to switch things up, like changing the delivery date or address, there might be a little shipping costs and dance involved.
And here's a tip: If you choose to give your parcel permission to wander alone after delivery, just know that neither we nor the courier can be held responsible if it decides to explore further.
You've got questions? We're here with answers! Whether you need a bit more clarity or just want to share a virtual shopping high-five, we're just a message away via Whatsapp: 8752 1987.
Let the shopping fun continue! 🛍️🥳